Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason, you are not satisfied, you may return or exchange the product within 90 days from the date of purchase.

Exchange Policy:
If you would like to exchange any unused product(s) for a different size, color, or style, we offer a 90-day exchange policy. To initiate an exchange, please contact our customer service team within 90 days via email at info@pacificstonebrand.com. Please include your name and order number in the email. Our team will provide you with an exchange number along with instructions. Once we receive the product(s), we will process the exchange and ship the new product(s) within 2-3 business days.

Return Policy:
We offer a full refund for unused product(s) purchased within 90 days. To initiate a return, please contact our customer service team within 90 days via email at info@pacificstonebrand.com. Please include your name and order number in the email. Our team will provide you with a return number along with the return instructions. Once we receive the product(s), we will process the refund to the original payment method within 7-10 business days.

Shipping:
We offer free shipping on orders over the minimum purchase amount. If you choose to return the product(s), you will be responsible for shipping the product(s) back to us. We recommend using a trackable shipping method to ensure that the product(s) are returned safely.

If you have any questions or concerns, please don't hesitate to contact us at any time. We value your feedback and look forward to serving you in the future.